Written policy for dealing with a COVID-19 case

  • The Ministry of Tourism is responsible for informing the public about the implementation of this Action Plan, through the four-digit telephone number 1572,1132 or other electronic means (www.mintour.gov.gr).
  • The written procedure of the precautionary measures for the entire hotel which include:
    • Coordinator and responsible to put the measures in place: Symeon Papadimitriou, Hotel Manager, tel: +30 26950-45676
    • Secondary health care providers or doctors of similar specialty or experience, who act on the instructions of EODY for the control of COVID-19 and in particular are trained in taking a respiratory sample for molecular testing from a suspected case: “PRIVATE MEDICINE” and “Medical Services MIKE” with which we have already contracted cooperation. At the same time, in the context of telemedicine, he has the ability to monitor his suspected case and close contacts.
    • We duly keep and inform the COVID-19 Incident Book, including the recording of incidents related to the prevention or treatment of a possible case
    • We hold a record of the staff members as well as all the clients who stayed or visited the accommodation including: name, nationality, date of arrival and departure, contact details (address, phone, e-mail), to communicate with any close contacts in case of detecting a COVID-19 case. We pay close attention to the General Regulation on Personal Data Protection (GDPR) and inform all visitors that a file is kept for the protection of public health.
  • The protocols are implemented until 31.12.2020, in the context of taking measures to address COVID-19 and are included in the relevant Annexes to this decision, which are an integral part of it.
  • Application of special cleaning instructions in case of an accident according to the respective Directives of EODY.

If a visitor shows symptoms of COVID-19, the following steps are taken:

  1. The doctor with whom the hotel cooperates is called to evaluate the incident.
  2. If the patient is in urgent need of hospitalization and is in a severe clinical condition, the patient is referred to the relevant health unit, as a suspected case of COVID-19. If it is not possible to manage a COVID-19 case from the health infrastructure of the area, there must be a provision for transporting the patient (ambulance, floating ambulance, air transport) to the nearest health unit that can manage it.
  3. If the patient has mild symptoms, a sample for laboratory confirmation of COVID-19 is obtained from the physician.
  4. If the incident is assessed as a possible COVID-19 case by the examining physician, the hotel health officer communicates IMMEDIATELY with EODY at 210 5212054 or the special four-digit number 1135 (24 hours a day), for instructions on how to deal with the suspected case.
  5. The patient with mild symptoms remains in the room until the results of the laboratory test are announced.
  6. During the above waiting period, the entry of staff into the patient’s room is avoided, if there is no significant reason. If necessary, a staff member of the accommodation is advised to deal exclusively with the possible case.
  7. The doctor and staff of the hotel entering the patient’s room must use high-protection personal protective equipment (masks, glasses, waterproof disposable robes). The same applies to the staff who will deal with the cleaning of a patient’s room.
  8. If confirmed as a case of COVID-19, it is transferred to the special quarantine hotel and later to a health facility that will accommodate patients with COVID-19 if they need treatment. If not confirmed as a case of COVID-19, it is treated at the hotel with the instructions of the treating physician.
  9. The patient is transported using protective equipment (simple surgical mask) using private means of transport.
  10. If there is a companion of the patient who wishes to stay close to him to take care of him (eg spouse), he/she should be given a simple surgical mask and advised to wash their hands every time they come in contact with secretions of the patient (eg saliva) and definitely before the attendant touches their face or eats or drinks.
  11. The patient’s contact details should always be recorded in case consent is required for medical interventions where the patient cannot communicate.
  12. Used protective equipment (simple disposable surgical mask, gloves) should be discarded in a bucket and never used again.
  13. Hands should be washed thoroughly with soap and water after disposing of protective equipment. It is emphasized that the use of gloves does not replace hand washing, which is a very important means of prevention.