GUEST INFORMATION (CLIENTS, ASSOCIATES, SUPPLIERS) FOR HOTEL POLICIES IN RELATION TO COVID-19

  • We hold a record of the staff members as well as all the clients who stayed or visited the accommodation including: name, nationality, date of arrival and departure, contact details (address, phone, e-mail), to communicate with any close contacts in case of detecting a COVID-19 case. We pay close attention to the General Regulation on Personal Data Protection (GDPR) and inform all visitors that a file is kept for the protection of public health. We are committed to protecting your personal data and agree to the new European Personal Data Protection Act (GDPR). However, we kindly ask your consent to maintain these data, in accordance with the emergency measures for prevention and early intervention in case of detection of a COVID-19 case.
  • There are new measures and policies in place in relation to hygiene measures.
  • Possible changes in operating hours of common areas.
  • The check-in time is now moved to 15:00 and the check-out time is at 11:00. This change is mandatory to ensure that between different customers the rooms are cleaned and disinfected thoroughly as well as to ensure that there has been adequate natural ventilation of the rooms.
  • Entry in rooms for non-residents is not permitted.
  • It is recommended to notify the Reception of your arrival and schedule a check in time  to avoid overcrowding and inconvenience of all visitors.
  • All required documents required for check-in must all be ready at hand.
  • There is a proper marking at the Reception to avoid overcrowding during check-in / check-out
  • There are available alternative electronic methods to check-in / check out as well as to cover all communications for other hotel services such as bar, food, taxi etc. Guests may also use the available applications such as Messenger/ Facebook  (eg. personal mobile phones or mobile concierge and tablets that will be disinfected after each use) to report damages that require the Reception’s attention. Guests can also use QR CODE to have digital information on COVID issues, Island and hotel information for services and price lists.
  • Guests may make electronic payments to cover accommodation expenses for which they will receive electronic bills, invoices, and receipts.
  • Disinfection of key cards returned to the Reception by departing guests as well as upon the arrival of new guests.
  • We recommend that our guests express their desire for non frequent cleaning of their room during the stay (avoid contact of cleaning workers with a possible case and further transmission), only at the request of the customer.
  • We recommend our guests to request non-frequent cleaning of their room during the stay to avoid contact of cleaning staff with a possible COVID-19 case and further transmission.
  • Daily change of bed sheets and towels will only be available upon request.
  • There are information leaflets for all the measures that will be taken to prevent and deal with a possible case of COVID-19 in all available means e.g. on public and private televisions, signage before entering the individual public areas.
  • Mirabelle Hotel is in cooperation with a reliable medical club of clinics in our area called “PRIVATE MEDICINE” as well as “Medical Services MIKE”, based in Laganas, municipality of Zakynthos (National Tax Code 800564213, Zakynthos Tax Office). Professionals will be able to intervene immediately to control and deal with any possible case in accordance with strict medical protocols.
  • Our hotel is located 200-500m from the nearest local pharmacies located on the main provincial road Argassi.
  • Our hotel is approximately 10km from a modern and well-equipped Public Hospital of Zakynthos for all specialties including COVID-19.
  • We follow enhanced cleaning and disinfection measures in areas and surfaces during the evolution of the COVID-19 pandemic.
  • Reinforcement of sanitary services in all common areas and especially in “high risk” objects (eg. knobs, power switches, TV and air conditioning remote controls, refrigerators, shutters, doors).
  • Mirabelle Hotel whenever possible will provide rooms to new guests that have not been occupied for more than 24 hours. If there is no such availability, there will be meticulous cleaning – disinfection (eg using a steam cleaner) of the room and bathroom surfaces.
  • We use certified cleaning products that ensure disinfection and sterilization at high health standards.
  • We have acquired new specialized equipment for deep cleaning and disinfection such as steam cleaner and UVC lamp to be used at all areas of the hotel.
  • We have installed a new system of safe and measurable chlorination of the water network of the hotel that monitors the quality of water throughout the day, to ensure Mirabelle Hotel has clean and germ free water.
  • Mirabelle Hotel cleans the mattresses after each departure of our customers with a special vacuum cleaner with a UVC lamp for bed bugs and germs.
  • We have removed decorative items such as pillows and decorative bedding and we recommend to our guests to request us  to supply any of these items if needed.
  • The Hotel’s Directory, containing information about the hotel and the island is thoroughly disinfected page by page.
  • We have Installed a disposable cover on the TV and air conditioner controls.
  • We have extended the breakfast time to ensure guests have enough time to take breakfast without overcrowding in the breakfast hall. We are considering the possibility of assigning at check in, time slots for entering and leaving the breakfast hall.
  • Breakfast will be served in a buffet, but special measures will be required so that there is no contact of guests with the food or utensils; The serving will be done exclusively by the staff.
  • The composition of the breakfast items is adjusted for the prevention of the spread of the virus.
  • Meals other than breakfast will be either served in the room or by the pool.
  • We provide antiseptic solutions and hand sanitizers in all common areas on fixed or non-fixed devices (eg reception, shared WC).
  • We urge our guests to avoid using common areas in case they feel sick.
  • Proper operation and maintenance of chlorination systems of our pool and hot tub. We have installed a new system of automatic and continuous monitoring and refilling of chlorine and pH.
  • The maximum number of people entering the pool at any given time will not be greater than one person per 5 square meters. In our pool, around 12 people will be allowed to use it at the same time.
  • It is mandatory for pool and hot tub users to first shower with soap in the showers and use antiseptic before entering the pool.
  • The layout of the seats (sunbeds, chairs, etc.) should be such that the distance between the extremities of the seats of two people in two different umbrellas or two people living in a different room, be at least 2 meters in each direction.
  • We are using disinfectants to deep clean the seats, tables, and menus. After each use by a guest, we will disinfect the seats, tables, sunbeds, menus, and any other items that the guest has used.
  • We are offering towels that cover the entire surface of each sunbed.

Τransfer service

  • Provision of hand sanitizer to our guests.
  • The driver is urged to avoid handshakes.
  • The driver ensures the natural ventilation of the vehicle.
  • The driver is obliged to  wear protective gear.
  • Only one guest at a time will be allowed in the hotel vehicle. More than one guest will be allowed only in the case that a guest needs special assistance or is underaged.

Bar operation & common areas

  • In accordance with the current legal framework for taking all necessary measures for the cleaning-disinfection of the premises and maintained distances between customers and staff
  • Marking to remind customers to keep distances –  such as flooring, cones or other means to ensure social distancing.
  • We have placed in all common areas hand sanitizers (fixed or non-fixed devices).
  • Rearrangement of furniture to avoid overcrowding in public areas (4 people / 10 sq.m.)
  • We urge our guests to self park. If valet parking service is needed, hotel staff will use protective equipment.
  • We have put in place information signs for users to avoid overcrowding in the toilets. When using public bathrooms, we urge our guests to flush the toilets after closing the toilet seat to avoid airborne transmission of germs.
  • Washbasins must always be equipped with soap, hand towels, and pedal trash cans.

Personal Protective Equipment for our staff

  • Mask and disposable gloves.
  • Our staff is urged to use hand sanitizers, regularly wash their hands with soap for at least 20 seconds, avoid handshakes, observe physical distances, avoid  touching their face, and in general observe personal and respiratory hygiene measures.
  • Staff is required to keep distances indoors and communicate with partners, suppliers, and guests electronically.
  • Our staff has had certified training by the Ministry of Tourism and the Hotel Chamber of Greece (XEE) in relation to:
    • Sources and ways of transmitting the virus
    • Information of staff and guests
    • Ways of communications with guests
    • Standard procedure in case of staff illness
    • Methods and practices for cleaning and disinfecting surfaces based on the risk and likelihood of transmitting the disease
    • Observance of the basic measures to prevent the transmission of COVID-19

            Specifically:

  • Hand washing techniques, proper use of facial covers, avoiding contact with patients who have respiratory symptoms, proper waste management, follow-up procedures for the management of suspected cases, to provide assistance for the health protocols of the hotel.
    • Installation of special transparent separating glass between the reception staff, bar, breakfast and our hotel guests (plexiglass or other homogeneous material of sufficient thickness and durability)
    • Staff members who show symptoms related to the virus should stay at home and return to work if the laboratory test is negative. Also, if any staff member comes in contact with a confirmed case, he must stay at home. In the above cases, the employee notifies the person responsible for the implementation of the suspicious case management plan of the hotel.
    • In the context of individual responsibility, staff’s temperature is taken every morning. Careful monitoring of staff may come in place depending on the epidemiological picture of the local community / area.

Protection measures for the use of air conditioning units

  • All filters have been cleaned, replaced and maintained with new, upgraded filters with activated carbon purifier. The maintenance work was carried out using and taking all protective measures (individual protection, space ventilation, safe collection of replaced filters) including respiratory protection. The filters were replaced according to the standard procedure for scheduled maintenance.
  • All our rooms have very good insulation and remain cool even in high outdoor temperatures.
  • During the daily cleaning of the rooms, staff leaves the windows open to allow for natural ventilation of the room with clean and fresh air.
  • We take care of the continuous and systematic natural ventilation of all the interiors of our hotel, through openings (windows, external doors) as well as with the use of air conditioners.
  • By prioritizing the criticality of the epidemic and against our overall effort and policy for Ecological Consciousness & Contribution, you have the option to use the air conditioner with open windows & doors despite the negative ecological footprint of this practice.
  • We suggest where and when it is possible to NOT use the air conditioner in your room in the context of individual social responsibility and strengthening the security measures on your part that you can take yourself. Open the window and door of your room and let the natural ventilation cool your room.
  • When using public bathrooms, we urge our guests to flush the toilets after closing the toilet seat to avoid airborne transmission of germs.